Privacy Policy

    This Privacy Policy is maintained by:

    beSportly Technologies Private Limited

    Registered Office: Andheri East, Mumbai, India
    Email: social@besportly.com
    Phone: +91 92204 40441

    At beSportly Technologies Private Limited (referred to as "beSportly", "we", "us", or "our"), we prioritize the protection of your privacy and personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of your information when you use our services.

    Our Privacy Commitment to You

    We believe your personal information belongs to you, not us.

    When you register with beSportly, we make these promises to you:

    Email Privacy

    Your email address will always be kept private and will never be shared with third parties without your explicit consent.

    No Ad Tracking

    We do not track app interactions for advertising purposes without your explicit consent.

    Minimal Data Collection

    We limit data collection to only what's necessary for providing our services.

    Phone Number Privacy

    We will never share your phone number with third parties, call you in an unsolicited manner, or share your personal contact data with any external organizations.

    You maintain full control over your personal information, with the ability to update or delete it at any time.

    1. Information We Collect

    We collect the following types of information:

    • Account Information: Email address, name, phone number, and profile information when you create an account
    • Usage Data: Information about how you use our services, including activity logs, preferences, and booking history
    • Device Information: Device type, operating system, unique device identifiers (such as device ID and other similar identifiers) used for security and authentication purposes, and mobile network information
    • Location Information: Approximate location based on IP address and precise location when explicitly granted permission
    • Payment Information: Transaction details, payment method information (processed securely through our payment partners)
    • Health and Fitness Data: Any fitness-related information you choose to input, such as weight, exercise logs, and meal tracking data

    2. How We Use Your Information

    We use your information to:

    • Provide, maintain, and improve our services
    • Process your bookings, payments, and refunds
    • Personalize your experience and deliver content relevant to your interests
    • Send you important service updates and notifications
    • Analyze usage patterns to enhance our platform
    • Protect against fraudulent or unauthorized activity
    • Comply with legal obligations

    3. Data Storage and Security

    We implement industry-standard security measures to protect your data:

    • Encryption of data in transit using TLS and at rest using AES-256
    • Regular security assessments and penetration testing
    • Secure access controls and multi-factor authentication mechanisms
    • Data backup and disaster recovery procedures
    • Regular security training for our team members

    4. Information Sharing

    We do not sell your personal information to third parties. We may share your information in the following circumstances:

    • With service providers who assist in operating our platform (payment processors, cloud service providers, analytics services)
    • With sports facilities and coaches when you make a booking
    • When required by law or to protect our rights
    • In connection with a business merger, sale, or acquisition
    • With your explicit consent

    5. Data Retention and Deletion

    We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time through our platform or by contacting our privacy team. Upon receiving a deletion request:

    • We will delete your personal information within 30 days
    • Backup copies may be retained for up to 90 days
    • Some information may be retained for legal compliance
    • Anonymized data may be retained for analytics purposes

    6. Your Rights and Choices

    You have the right to:

    • Access and update your personal information
    • Request deletion of your data
    • Opt-out of marketing communications
    • Control app permissions (camera, location, etc.)
    • Export your data in a portable format
    • Object to processing of your personal data
    • Lodge a complaint with a supervisory authority

    7. Children's Privacy

    Our services are not intended for children under 13 years of age. We do not knowingly collect or maintain information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

    8. Third-Party Services

    Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

    9. Updates to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by:

    • Posting the new Privacy Policy on this page
    • Updating the "Last Updated" date at the top of this page
    • Sending you an email notification

    Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.

    10. Contact Us

    If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

    Email: social@besportly.com
    Phone: +91 92204 40441