Refund Policy

    Our commitment to fair and transparent refund processes at beSportly

    48-Hour Cancellation

    Cancellations made at least 48 hours before your scheduled booking are eligible for a 50% refund of the booking amount.

    One-Time Reschedule

    Each booking is eligible for a single reschedule through the app, subject to availability of the venue or service.

    Processing Time

    Refunds typically take 5-7 business days to process, depending on your payment method and financial institution.

    Detailed Refund Policy

    Eligibility for Refunds

    We offer refunds for our services under specific circumstances, as detailed in this policy. All refund requests are evaluated on a case-by-case basis.

    Booking Cancellations: Cancellations made at least 48 hours before scheduled time are eligible for a 50% refund.

    Late Cancellations: Cancellations made less than 48 hours before scheduled time are not eligible for refunds.

    Cancellation & Rescheduling Process

    Bookings can be cancelled directly through the app when possible. If you encounter any issues with in-app cancellation, please contact us at social@besportly.com.

    Each booking is eligible for a single reschedule, which can be done through the app's booking management section. Rescheduling is subject to availability.

    Please note that for special events, competitions, or membership purchases, different cancellation and refund policies may apply. These will be clearly communicated at the time of purchase.

    Refund Process

    To request a refund, please contact our support team with your order details and reason for the refund. We aim to process all refund requests within 5-7 business days.

    Refunds will be processed using the same payment method used for the original purchase. Processing times may vary depending on your payment provider.

    Contact Information

    For any questions about our refund policy or to request a refund, please contact us at:

    social@besportly.com